Privacy Policy

1. Introduction

ZimboVerse ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services.

2. Information We Collect

We collect personal data to provide and improve our services. This includes:

3. How We Use Your Information

We use your information to:

• Create and manage your user account and profile
• Verify your identity and age (18+ requirement)
• Create, display, and manage business listings in our directory
• Enable location-based services to help users find businesses near them
• Process and display business photos and information
• Facilitate communication between users and businesses (via phone, WhatsApp, email)
• Provide radio streaming, airtime top-up, bill payment, and gaming services
• Store and manage your radio recordings
• Improve our platform and develop new features
• Send you service updates, notifications, and marketing communications (with your consent)
• Process your transactions and manage your payments
• Detect and prevent fraud, abuse, or illegal activities
• Comply with legal obligations and enforce our Terms of Use
• Analyse usage patterns to improve user experience

4. Legal Basis for Processing (UK & EU)

Under the UK and EU General Data Protection Regulation (GDPR), we rely on the following legal bases:

• Consent – where you give clear permission
• Contract – to perform our agreement with you
• Legal obligation – for compliance with law
• Legitimate interests – for our core platform needs (e.g., platform security, service improvement)

For users in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

5. Your Rights (UK & EU Residents)

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw your consent at any time

To exercise these rights, contact us at: contact@nubiacom.com

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal data we collect and how we use it
• Request access to and deletion of your data
• Opt out of the sale or sharing of your personal data (we do not sell your data)
• Non-discrimination for exercising your privacy rights

To make a request, email us at: contact@nubiacom.com

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in running our platform (e.g., Supabase for database and storage, hosting providers, analytics services)
• Payment processors for airtime and bill payment services
• Legal or regulatory authorities when required by law
• Business transfers (e.g., if ZimboVerse merges or is acquired)

Public Information: Please note that business listings you create, including business name, description, contact information, address, photos, and location coordinates, will be publicly visible to all users of the Platform. Your personal profile information (first name, last name, date of birth, gender) remains private and is not displayed publicly.

All third parties must respect the confidentiality and security of your data.

8. Data Retention

We retain your information only as long as necessary for:

• Providing our services
• Legal, regulatory, or accounting obligations
• Resolving disputes and enforcing agreements

9. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no online platform is 100% secure. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

10. Children's Privacy

Our services are not directed to children under the age of 18. You must be at least 18 years old to create an account and use ZimboVerse. We require users to provide their date of birth during registration to verify age eligibility.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately, and we will take steps to remove that information from our systems.

11. International Transfers

Your data may be stored and processed outside your country (e.g., in the UK, EU, or USA). Where applicable, we rely on standard contractual clauses or other safeguards for data transfer compliance.

12. Third-Party Services

Our service may contain links to third-party websites or services that are not owned or controlled by ZimboVerse. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

13. Global Privacy Commitment

ZimboVerse is committed to safeguarding personal data under globally recognised data protection principles. Our compliance framework is grounded in major regulations such as the UK General Data Protection Regulation (UK GDPR), the EU GDPR, the Data Protection Act 2018 (UK), and California's CCPA/CPRA.

In addition, we take care to align with other international frameworks including, where applicable, Canada's PIPEDA, Australia's Privacy Act, South Africa's POPIA, and similar standards to ensure broad respect for users' privacy rights across jurisdictions.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

15. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Thank you for using ZimboVerse.